ArteHouse knows that you care how information about you is used. Your trust and satisfaction is our first priority. We know your privacy is very important and that is why we take special care to safeguard the confidentiality and security of your information.
How Do We Protect the Information You Provide?
We use industry standard Secure Sockets Layer (SSL) encryption to safeguard all sensitive data transmitted to us. This means that your personal information - including credit card number, name, expiration date, and billing information - is encrypted so that it cannot be read by anyone else.
We also offer an extra layer of security when you use a shared computer in a corporate or public area. Even if, on a machine that third parties might have access to, you select the "remember me" feature to remember your sign-in name, you will still be required to enter your password when you come to our site, to verify that it is really you (unless, of course, you have told your browser to remember your password for the site). In any case, your password and your full credit card information will never be displayed.
What Information Do We Collect?
When you visit our site, our server automatically collects non-personally identifiable information - your Internet service provider address and information on the pages you access on our site. In addition, we store information you provide when you make a purchase, enter your e-mail address, or send an e-card. We also collect information when you volunteer to complete a survey.
How Do We Collect the Information?
Like many Internet sites, we use "cookies" to recognize returning customers. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use the cookies to recognize your preferences and to keep track of items you've added to your shopping cart.
What Do We Do with the Information We Collect?
- By evaluating how customers use our site, we can offer a better selection of art, easier navigation, and better checkout services.
- If you join our mailing list by opting in, we will offer you updates about new products and services, discounts, and special promotions. You can join or leave our mailing list at any time. Customers who supply us with a telephone number will only receive calls from us pertaining to orders they have placed.
- We use customer information in processing transactions both within our company and with third party vendors. Our third party vendors are, by contract, restricted from using your information in any way, except to help us provide the products and services we offer you on our site.
How Can You Access the Information Collected by Us?
You can access your financial information (e.g., credit card information--last four digits, and account information), transaction history (e.g., purchase dates and amounts), and contact information (e.g., name, addresses, and phone numbers). You obtain this information by clicking "My Account" (at the top of most pages), and logging on with your name and password.
In addition, customers can obtain access to financial, transaction, and contact information, and can correct inaccuracies in such information by calling or writing us at the numbers and addresses noted below.
You can contact us for any reason, including a request to be added to or taken off our mailing list, through any of the following methods:
Toll Free: 1-800-542-1441
Outside the US: +1 1-800-542-1441
Fax: (805) 884-0172
Mon-Fri, 9:00 a.m.-5:00 p.m. Pacific Time
Frequently Asked Questions